Before your project officially begins, you'll have undergone at least two preliminary consultations to ensure a thorough understanding of your project's needs and objectives. You will receive a detailed Statement of Work (SOW) tailored specifically to your project, outlining the plan, timeline, and deliverables. You must sign and return the SOW along with a required deposit before project commencement.
Due to the extensive, complimentary preliminary work invested prior to project kickoff, refunds are generally not available if you decide to terminate your project after paying a deposit or any portion of the balance.
Refund Exceptions:
Lovely Enterprises & Consulting, formerly known as Stuckey Business Consulting, will issue refunds in the rare case of extenuating circumstances. This includes situations where we are unable or fail to complete any portion of your project as outlined in your signed SOW. For instance, if your website is hosted on the WIX platform and a technical issue prevents us from completing your website build, a full refund will be issued. Similarly, if we fail to meet the agreed-upon deadline without prior notice, you will be eligible for a refund.
Digital Products:
Please note that no refunds are permitted for digital products such as resume and menu templates. Each template comes with detailed instructions on how you can edit them yourself. Once payment is received and you've downloaded the zip file, refunds will not be granted. Thank you for understanding.
